About Me
BSc IT graduate (CGPA 9.77) focused on AWS, Cloud Architecture & DevOps.
🎓 Wilson College | BSc IT (2023)
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Wilson College – Mumbai
2020 - 2023
📅 BSc IT – CGPA: 9.77
Gained knowledge in web programming, Python, data structures, computer networks, Java, software project management, IoT, Linux, cyber laws, business intelligence, Android programming.
Final Year Project: 3D Printer
💼 Concentrix | Nov 2024 – Present
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Customer Experience Associate
Concentrix
📅 Nov 25, 2024 – Present
- Handle fraud & non-fraud cases
- Resolve issues using structured workflows
- Maintain customer satisfaction
- Escalate complex issues
Skills Built:
- Problem-solving
- Communication
- Attention to detail
Certifications
Skills
☁️ AWS
⚙️ DevOps
💻 GitHub
🖥 Linux
🧠 Problem Solving
💬 Communication